COVID-19: Customer Support The Hero team is committed to supporting our customers and the wider community and will continue to do so as the situation evolves.

Adelaide Bank

Please contact the Mortgage Help Centre on 1300 650 259

AMP Bank

TBA

ANZ

Please contact ANZ Customer Connect Team on 1800 252 845 Mon-Fri, 9.00am to 7.00pm (AEST) Please visit: https://www.anz.com.au/about-us/sustainability/financial-hardship/

Bank of Sydney

Please contact 13 95 00 (Mon – Fri, 9am -5pm AEST) Please visit: https://www.banksyd.com.au/financial-hardship.html

Bankwest

Please contact the Customer Assist 1300 769 173 or email [email protected] Please visit: https://www.bankwest.com.au/personal/guides/financial-hardship-assistance

BOQ

Please Call Customer Assist 1800 079 866 Please visit: https://www.boq.com.au/About-us/media-centre/media-releases/2020-02-26

CBA

Please call 13 2221 - 6am to 10pm Please visit: https://www.commbank.com.au/latest/support-for-home-loan-customers.html

Citibank

Please call 1300 300 470 Please visit: https://www1.citibank.com.au/help-and-support/financial-hardship

Heritage Bank

Please call 13 1422

ING

Please Call 133 464

La Trobe

Please Call helpline on 1800 620 639

Liberty

Call 13 11 33 or email [email protected] Please visit: https://www.liberty.com.au/about-us/covid-19-update

Macquarie

If you have been impacted by COVID-19, you can request a payment pause on their Macquarie product(s). Please complete form in the below link https://www.macquarie.com/au/personal/forms/financial-hardship

ME Bank

TBA

MKM Capital

Email [email protected]

MyLoan (Advantedge)

Borrowers or brokers on their behalf should send an e-mail to [email protected] with reasons

MyState

https://www.nab.com.au/common/forms/nab-assist-request-for-financial-hardship-assistance

NAB

Please visit: https://www.nab.com.au/common/forms/nab-assist-request-for-financial-hardship-assistance

Pepper

Please call customer support team on 1800 356 383

Qudos Bank

Please call the contact centre on 1300 747 747 or email [email protected]

Resimac

Please email: [email protected] Please visit: https://www.resimac.com.au/coronavirus-support

St George

Client to complete the below link Clients can also visit https://www.stgeorge.com.au/about/sustainability-and-community/disaster-relief/covid-19

Suncorp

Clients can contact call 131155

Teachers Mutual Bank

Customer can call 1800 862 265 Clients can also visit https://www.tmbank.com.au/contact/financial-hardship/credit-assistance

Westpac

Customer can contact 1800 067 497 or visit https://www.westpac.com.au/help/disaster-relief/coronavirus/